Return & Refund Policy for Amongmall.shop

1. Return Policy

We are committed to providing a satisfactory shopping experience for our customers. If you are not satisfied with the household or cleaning products you purchased, you can request a return within 30 days of receiving the item. Below are the basic conditions for returns:

• The item must be in its original condition, unused, undamaged, and include the original packaging and tags.
• Return requests must be submitted within 30 days of purchase.
• Some items (such as personal care products and opened cleaning supplies) may not be eligible for return for hygiene reasons, so please confirm before purchasing.

2. Return Process

1. Contact Customer Service: Please reach out to our customer service through our website, providing your order number and reason for the return.
2. Obtain Return Authorization: Once your return eligibility is confirmed, we will provide you with a return authorization number.
3. Package the Item: Safely package the item and include the return authorization number.
4. Ship the Item Back: Return the package to the designated address. The shipping cost will be borne by the customer (unless there is a quality issue with the item).

3. Refund Policy

• Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 7-10 business days.
• Refunds will be issued back to your original payment method, and additional processing time may be required.

4. Quality Issues

If you receive an item with a quality issue or an error, please contact customer service immediately. We will provide you with an exchange or a full refund.

5. Contact Us

If you have any questions or need further assistance, please feel free to contact our customer service team through our website.

Thank you for choosing Amongmall.shop! We look forward to providing you with quality products and services!