FAQS
Frequently Asked Questions (FAQs)
1. How do I place an order?
You can browse our website, select the products you like, and click “Add to Cart.” After making your selections, click on the cart icon and follow the prompts to complete the checkout process.
2. What payment methods do you accept?
We accept multiple payment methods, including credit cards (such as Visa, MasterCard, American Express), Alipay, and WeChat Pay. You can choose your preferred payment method at checkout.
3. How long does order processing take?
Typically, order processing takes 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
4. What shipping methods do you offer?
We partner with several reliable courier companies to provide various shipping options. Shipping times and costs may vary depending on your address and the chosen courier service.
5. How can I track my order?
You can track your order by visiting the courier company’s website with the tracking number provided in your confirmation email.
6. What if I am not satisfied with a product? How can I return it?
If you are not satisfied with your purchase, please refer to our return and refund policy. Eligible returns will be processed within 7 business days after we receive the returned item.
7. How do you ensure product quality?
We are committed to providing high-quality products that have been carefully selected. Each item is thoroughly evaluated before being listed to ensure its safety and durability.
8. Can I modify or cancel an order that I have already placed?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request based on the order processing status, but we cannot guarantee changes can be made after the order has shipped.
9. How can I contact customer service?
You can reach our customer service team through the following methods:
- Email: support@amongmall.shop
10. What is your privacy policy?
We value your privacy and are committed to protecting your personal information. For more details, please refer to our privacy policy.
